SmartAgent saves time & money
We enable travel agents to maximize their business value while delivering excellent customer service.
SmartAgent is a GDS-agnostic platform that automates the backend processes for travel agencies, including these features:
The My PNRs feature allows agents to retrieve and manage all their active PNRs in one place at a glance.
An intuitive interface with built in filters enables the agent to view and manage his most important PNRs and assist him with his queue management tasks.
The filters are chosen by the agent and include relevant PNR information e.g. date, flight number, airline, passenger name and many more.
Notifications sent to the agent to keep them informed of the time remaining for the ticketing of a PNR. PNR details are used to determine ticketing deadlines.
Agents are notified when the fare optimization engine finds a better pricing option for a specific itinerary. The GDS operation can be either fully or semi-automated, according to configuration.
Notifications are sent when the airline makes a change in schedule for a flight. GDS operation and customer notifications can be automatically handled by the system.
Agents are notified when the airline approves a waitlist request. GDS operation and customer notifications can be automatically handled by the system.
Agents are alerted to an ADM risk due to a cancellation status received from the air content provider
Online GDS Operations
The system can be configured to perform operations on the GDS and interact with other existing automatic tools to maximize a TMC’s productivity.
The My Share collaboration module enhances the communication between the agent and their customers.
By keeping the customer informed and Up-to-date with any relevant changes or any action taken our agents keep an ongoing dialog with their customers to gain their outmost satisfaction. Within two clicks this module enable the agent to share any flight rescheduling or ticketing due parameters plus more with their customer.