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Frequently asked questions
What are the main benefits of SmartAgent?
Which mobile devices are supported by SmartAgent?
SmartAgent supports any mobile device running iOS 9 and up or Android 4.1 and up.
Is there a guide or manual to SmartAgent?
Please find a user guide with core functionality description here:
Do I need a Smartphone to run SmartAgent?
SmartAgent runs on any browser (desktop or mobile). SmarAgent can also run as a native Android or iOS application.
Which pricing qualifiers does reprice support?
Fare type (public/private)
Force passenger type
No advance purchase
No fare restrictions
No min max stay
I created a valid PNR, but it was not handled by the reprice process. What could be the reason?
I didn’t get any Reprice notification since I started using SmartAgent, why?
SmartAgent is using your price quote when trying to save you some money, please make sure your price information in stored in your PNR.
Is it possible to know before approving the reprice if there is a change in pricing rules?
Yes, under the PNR data line you can open the Price rules and see all fare rules as it shown in your GDS.
Is it possible to get relevant notification that will consider Corporate number?
Yes, we reprice your PNR with data qualifiers that saved in your quote.
I don’t want to get notification for some PNR , is it possible not to get a notification for a specific PNR?
Yes, by moving the “Stop Repricing” button to the left side you will not get reprice notification for that specific PNR.
When I try to register, I get a message saying my email or phone number are wrong. What could be the problem?
According to my settings, segments with HX status should be automatically cancelled by SmartAgent and I should only receive an informative notification. In spite of that, I got a PNR cancellation notification with a PENDING status, what happened?
If the PNR is ticketed or if it is a group PNR, it will not be cancelled automatically even if you configured SmartAgent to automatically cancel segments which are in HX status.
If the first flight in my PNR has already departed, and there is a schedule change in one of the next flights, will a schedule change notification arrive?
Yes. Status messages received from airlines are sent even if the first flight has departed.