In order to register to SmartAgent successfully, email address and phone must match the details supplied by the travel agency as part of the pre-registration process. Check the details with agency's contact person.

In order for PNRs to be repriced, they must meet a set of requirements:

It must contain at least one active PQ.

All air segments must be active.

Airline reference id must exist.

Agent initials must be valid and the agent must be pre-registered to SmartAgent.

If the PNR is ticketed or if it is a group PNR, it will not be cancelled automatically even if you configured SmartAgent to automatically cancel segments which are in HX status.