Smart Agent Version 2.0
My Share collaboration module helps you enhance the communication with your customers.
Keep your customers up-to-date and gain their satisfaction by sharing with them reservation related information in just a few clicks.
Information can be shared by Email or by WhatsApp.
My Share is available for Rescheduled and for Ticketing due notifications.
New Design For Notification Details
My Notifications details section has been redesigned. Notification information is now presented in a more comprehensive format.
Reprice notification details
In order for reprice changes to be noticed more easily, for each changed price quote the presentation includes:
Current price quote, before reprice
New price quote, after reprice
Rescheduled notification details
Original flight details and new flight details are displayed next to one another in order for the change to be seen more clearly.
Churning notification is a new notification type, which refers to repeated cancelling and rebooking of the same itinerary across one or more PNRs.
Whenever a PNR is created, a check is performed to see if a PNR with the same passenger and itinerary was cancelled recently in the same agency. If such a PNR is found, a churning notification is sent to the agent who created the new PNR.
Churning notifications are displayed under the ADMs category.
Class availability is a new process which check availability prior to receiving a wait-list confirmation form the airline.
The process performs a search request for segments in HL status. If the class is available a notification is sent.